Terms & Conditions

Terms and Conditions

OVERVIEW

This website is operated by Mancidi. Throughout this site, the terms “we,” “us,” and “our” refer to Mancidi. We provide this website, along with all information, tools, and services available here, to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices outlined herein.

By visiting our site and/or purchasing any products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions or policies referenced herein or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to abide by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or utilize any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store will also be governed by these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the website following the posting of any changes signifies your acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have obtained consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purposes, and you must not violate any laws applicable to you, including but not limited to copyright laws, while using the Service.

You are prohibited from transmitting any worms, viruses, or any code of a destructive nature.

Any breach or violation of these Terms will result in the immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) modifications to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or access to the Service, or any contact on the website through which the service is provided, without our express written permission.

The headings used in this agreement are for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. We recommend consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information, which is provided for your reference only and is not current. We reserve the right to modify the contents of this site at any time but are not obligated to update any information. It is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to our Return Policy.

We strive to display product colors and images as accurately as possible; however, we cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right to limit sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis. All product descriptions and pricing are subject to change without notice at our discretion. We reserve the right to discontinue any product at any time. Any offer for products or services made on this site is void where prohibited.

We do not warrant that the quality of any products, services, or information obtained by you will meet your expectations or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us and may, at our discretion, limit or cancel quantities purchased per person, household, or order. These restrictions may apply to orders placed by the same customer account, credit card, and/or billing and shipping address. In the event of a change or cancellation of an order, we may attempt to notify you via the email and/or billing address/phone number provided at the time of the order. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card details, so we can complete your transactions and contact you as needed.

For more details, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control or input. You acknowledge that we provide access to these tools “as is” and “as available” without any warranties or conditions. We shall have no liability arising from your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure you are familiar with and approve the terms provided by the relevant third-party providers.

We may also offer new services and features in the future, which will also be subject to these Terms of Service.

For more details, please review our Returns Policy.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these third-party materials and websites, nor do we warrant or have any liability for any third-party materials or websites, or for any products or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party’s policies and practices and ensure you understand them before engaging in any transaction. Complaints or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us certain specific submissions (e.g., contest entries) or unsolicited creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, edit, copy, publish, distribute, translate, and otherwise use any comments you forward to us. We are not obligated to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

We may monitor, edit, or remove content that we determine is unlawful, offensive, threatening, defamatory, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, or personal rights. Your comments will not contain libelous, unlawful, abusive, or obscene material, or contain any computer virus or malware that may affect the operation of the Service or related websites. You may not use a false email address or mislead us or third parties regarding the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, visit this page on our website.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or related website is inaccurate without prior notice (including after you have submitted your order).

We undertake no obligation to update or clarify information in the Service or on any related website, except as required by law. No specified update date in the Service or related website should be taken to indicate that all information has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any laws or regulations;
(d) to infringe upon our intellectual property rights or those of others;
(e) to harass, abuse, insult, harm, defame, or discriminate based on various personal characteristics;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or malicious code;
(h) to collect or track personal information of others;
(i) to spam, phish, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with the security features of the Service or related websites.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that we may remove the Service for indefinite periods or cancel it at any time without notice. Your use of the Service is at your own risk. The Service and all products and services are provided “as is” and “as available,” without any warranties, express or implied.

In no case shall Mancidi or any related parties be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products procured using the Service, even if advised of the possibility of such damages. In jurisdictions that do not allow the exclusion of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Vandana Tools and its affiliates from any claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms of Service or violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

SECTION 16 – TERMINATION

The obligations and liabilities incurred before termination shall survive for all purposes. These Terms of Service are effective unless terminated by either party. You may terminate these Terms of Service at any time by notifying us or ceasing use of our site.

We may also terminate this agreement without notice if you fail to comply with any term of these Terms of Service.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us constitute the entire agreement between you and us, governing your use of the Service and superseding any prior agreements.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by the laws of Block No. 302, Mount View, S. No. 3/

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at

[email protected]

Last updated: Oct, 2024. In compliance with GDPR.

Shipping Partners

We ship through Delhivery, Shiprocket, Tirupati Courier, and DTDC, etc. as per our commitment to deliver the shipment within 3-5 days.
We also can ship through EMS Speed post on special request to remote locations, if you think that our shipping partners does not have coverage or served you improperly. HOWEVER, WE CAN’T GUARANTEE TO COMPLY TO YOUR REQUEST. This is due to the reason each shipment content is being verified by the post office before accepting. If they feel that the item may be damaged, then they will not accept the shipment.

100% Refund/Replacement:

We ensure accurate product descriptions and high-quality standards as mentioned on our website. To safeguard customers from issues like shipping damage, item mismatch, or missing parts, we allow 2 days from the date of delivery to report any complaints. Simply go to the “My Account” section, access your order, and choose the “Request Refund” option.

Once we receive the returned product, our experts will verify the reported issue. If the claim is valid, we will send a replacement with prepaid shipping. If the product is out of stock, we will issue a 100% refund. Please note that no warranty applies if the product has been misused, neglected, exposed to static discharge, altered, or modified in any way, including soldering.

Due to the nature of our products and our strict quality policy, we cannot offer cancellations or returns without a valid reason. Mancidi Alliance Pvt Ltd reserves the right to make the final decision on all refund requests.

Shipping Time / Delivery Time:

We strive to ship your order on the same day it is placed, and 99% of our orders are dispatched within 24 hours.
Orders are shipped from Monday to Saturday, excluding public holidays. Any orders placed on Sunday will be processed for shipment on Monday.
While we aim for delivery within 3 to 5 days anywhere in India, actual delivery times depend on the shipping company’s processes, which are beyond our control.
We recommend placing your order with ample time for delivery, avoiding last-minute orders to ensure timely arrival.

Guarantee/Warranty:

All products are delivered with a minimum 15-day warranty (unless otherwise specified on the product page) to protect customers from any manufacturing defects. If you experience any issues with your order, please inform us within this timeframe from the shipment date. You agree to cover the return shipping costs for exchanges or returns, which will be reimbursed after we verify the defect.

We will repair or replace defective products at no cost, including prepaid shipping. If the product is out of stock for replacement, a full refund will be issued. However, the warranty does not apply if the product has been misused, neglected, exposed to static discharge, altered, or modified in any way, including soldering.

For exchanges, please send us photos of the damaged product. We will assess the damage and determine the appropriate course of action. If a replacement is unavailable, we will provide a full refund.

Shipping Guidelines

We ship your order through reliable courier services to ensure fast and safe delivery.
If you find the package damaged or tampered with upon delivery, please refuse it and contact our Customer Care at [email protected], mentioning your order reference number for a quick replacement.
You can easily track your order status by visiting the ‘Track Your Order’ section on our website.
As required by Indian tax regulations, all shipments, including gifts, will include an invoice showing the price.

Changing or Canceling An Order:

If you need to change or cancel your order, simply email us at [email protected]. You can request changes to the items, update your shipping address or payment method, or cancel the order. Our Customer Service team will respond to your request via email within one business day.

Please note that only orders with the status “Pending” or “Payment Verification” can be altered or canceled. Once the order moves beyond these stages, changes or cancellations are no longer possible.

In some cases, canceling an order may incur a 5% bank charge, depending on the payment method used. This is because most payment gateway providers charge a commission even for canceled and refunded orders.

Return Guidelines:

Please ensure that you do not write anything on the merchandise packaging (product package). Defective, unused merchandise will be eligible for replacement within 2 days of receipt. All returns must include a copy of the original packing list that accompanied your shipment.