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Return to shopPrivacy Policy
Who we are
Our website address is: https://padabhyangastore.com.
What personal data we collect and why we collect it
When you make a purchase from our store, we collect the personal information you provide, such as your name, address, and email, as part of the transaction process.
Additionally, when you browse our store, we automatically receive your computer’s IP address, which helps us understand details about your browser and operating system.
By providing us with your personal information to complete a transaction, verify your credit card, place an order, or register on our website, you are granting us permission to contact you via channels such as RCS, WhatsApp, Email, SMS, and others.
CONSENT
How do we obtain your consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we consider this as your consent to collect and use your information solely for those purposes.
For any additional purposes, such as marketing, we will either ask for your explicit consent or provide an option to decline.
How can you withdraw your consent?
If you change your mind after opting in, you can withdraw your consent at any time, stopping further contact, collection, use, or disclosure of your information. Simply reach out to us at [email protected].
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
PAYMENT
If you use a direct payment gateway to complete your purchase, your credit card information is stored in our system, encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only for the duration necessary to complete your purchase, after which it is deleted.
All direct payment gateways comply with PCI-DSS standards, which are governed by the PCI Security Standards Council—a collaboration of brands like Visa, MasterCard, American Express, and Discover.
These PCI-DSS requirements ensure that your credit card information is handled securely by our store and its service providers.
THIRD-PARTY SERVICES
In general, third-party providers we use will collect, use, and disclose your information only to the extent necessary to perform the services they offer to us.
However, certain third-party providers, such as payment gateways and transaction processors, have their own privacy policies governing how they handle the information we provide for purchase-related transactions. We recommend that you review their privacy policies to understand how your personal information will be managed by these providers.
Additionally, some providers may operate in different jurisdictions than you or us. If you proceed with a transaction that involves a third-party service provider, your information may be subject to the laws of the jurisdiction in which the provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, our Privacy Policy and Terms of Service no longer apply.
Links
If you click on links within our store, you may be directed to external sites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy statements.
SECURITY
To safeguard your personal information, we take reasonable measures and follow industry best practices to ensure it is not lost, misused, accessed without authorization, disclosed, altered, or destroyed.
When you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption. Although no method of transmission over the internet or electronic storage is completely secure, we comply with all PCI-DSS requirements and implement additional widely accepted industry standards.
Cookies
Here is a list of the cookies we use, so you can decide if you want to opt out:
– woocommerce_cart_hash
– woocommerce_items_in_cart
– wp_woocommerce_session_
The first two cookies store information about the cart and help WooCommerce detect changes in the cart. The third cookie (wp_woocommerce_session_) contains a unique code for each customer, allowing WooCommerce to retrieve the cart data from the database. No personal information is stored in these cookies.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this privacy policy at any time, so please review it regularly. Any changes will take effect immediately upon being posted on the website. If we make significant changes to this policy, we will notify you here to keep you informed about what information we collect, how we use it, and under what circumstances, if any, we use or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners to ensure we can continue providing products and services to you.
Shipping Partners
- We ship through Delhivery, Shiprocket, Tirupati Courier, and DTDC, etc. as per our commitment to deliver the shipment within 3-5 days.
- We also can ship through EMS Speed post on special request to remote locations, if you think that our shipping partners does not have coverage or served you improperly. HOWEVER, WE CAN’T GUARANTEE TO COMPLY TO YOUR REQUEST. This is due to the reason each shipment content is being verified by the post office before accepting. If they feel that the item may be damaged, then they will not accept the shipment.
100% Refund/Replacement:
We ensure accurate product descriptions and high-quality standards as mentioned on our website. To safeguard customers from issues like shipping damage, item mismatch, or missing parts, we allow 2 days from the date of delivery to report any complaints. Simply go to the “My Account” section, access your order, and choose the “Request Refund” option.
Once we receive the returned product, our experts will verify the reported issue. If the claim is valid, we will send a replacement with prepaid shipping. If the product is out of stock, we will issue a 100% refund. Please note that no warranty applies if the product has been misused, neglected, exposed to static discharge, altered, or modified in any way, including soldering.
Due to the nature of our products and our strict quality policy, we cannot offer cancellations or returns without a valid reason. Mancidi Alliance Pvt Ltd reserves the right to make the final decision on all refund requests.
Shipping Time / Delivery Time:
- We strive to ship your order on the same day it is placed, and 99% of our orders are dispatched within 24 hours.
- Orders are shipped from Monday to Saturday, excluding public holidays. Any orders placed on Sunday will be processed for shipment on Monday.
- While we aim for delivery within 3 to 5 days anywhere in India, actual delivery times depend on the shipping company’s processes, which are beyond our control.
- We recommend placing your order with ample time for delivery, avoiding last-minute orders to ensure timely arrival.
Guarantee/Warranty:
All products are delivered with a minimum 15-day warranty (unless otherwise specified on the product page) to protect customers from any manufacturing defects. If you experience any issues with your order, please inform us within this timeframe from the shipment date. You agree to cover the return shipping costs for exchanges or returns, which will be reimbursed after we verify the defect.
We will repair or replace defective products at no cost, including prepaid shipping. If the product is out of stock for replacement, a full refund will be issued. However, the warranty does not apply if the product has been misused, neglected, exposed to static discharge, altered, or modified in any way, including soldering.
For exchanges, please send us photos of the damaged product. We will assess the damage and determine the appropriate course of action. If a replacement is unavailable, we will provide a full refund.
Shipping Guidelines
- We ship your order through reliable courier services to ensure fast and safe delivery.
- If you find the package damaged or tampered with upon delivery, please refuse it and contact our Customer Care at [email protected], mentioning your order reference number for a quick replacement.
- You can easily track your order status by visiting the ‘Track Your Order’ section on our website.
- As required by Indian tax regulations, all shipments, including gifts, will include an invoice showing the price.
Changing or Canceling An Order:
If you need to change or cancel your order, simply email us at [email protected]. You can request changes to the items, update your shipping address or payment method, or cancel the order. Our Customer Service team will respond to your request via email within one business day.
Please note that only orders with the status “Pending” or “Payment Verification” can be altered or canceled. Once the order moves beyond these stages, changes or cancellations are no longer possible.
In some cases, canceling an order may incur a 5% bank charge, depending on the payment method used. This is because most payment gateway providers charge a commission even for canceled and refunded orders.
Return Guidelines:
Please ensure that you do not write anything on the merchandise packaging (product package). Defective, unused merchandise will be eligible for replacement within 2 days of receipt. All returns must include a copy of the original packing list that accompanied your shipment.
